Last Updated: July 19, 2021

Cancellation Policy

At Kelly Hylton & Company, we will do everything we can to accommodate appointment changes and cancellations as required. We value your time, and your appointment and convenience are of high importance to us. We also realize that at times unexpected circumstances may require schedule adjustments. If you need to cancel an appointment, we respectfully require that you provide at least 24 hours notice.

Our Policy:

Appointments canceled or rescheduled less than 24 hours in advance, or for which clients are a “No-Show” will invoke a cancellation fee. The amount charged will be equal to 100% of the booked services amount.

Should you arrive more than 15 minutes late for your appointment we may have to reschedule your service if it cannot be completed in the remaining time frame. All attempts to reschedule in a timely manner will be made. If we do not hear from you 15 or more minutes into your scheduled appointment time it is considered a “No-Show” and your card will be charged for 100% of the scheduled service amount.

NOTE: A credit card is required to make an appointment. Cancellation fees will be charged to the card you provide.

We understand that accidents and emergencies happen that prevent 24-hour notice for canceling or rescheduling your appointment. In case of a true, unforeseen, and unavoidable emergency, a cancellation fee will be charged, but part or full amount of it may be deducted from your future appointment cost.

If you do need to cancel or reschedule your appointment, we simply request that you inform us at least 24 hours in advance. Cancellations that do not meet the above requirements will result in a fee of 100% of the booked services amount charged to the credit card on file or added to your next booking.

If you have any questions about our Cancellation Policy, please call the salon at 1-843-641-0404 

Thank you for being the best part of our day, we look forward to creating beautiful hair you will absolutely love.

~ Kelly Hylton